GrandLake Bus Transit – Wallet & Refund Policy
1. Transit Wallet (what it is)
The Transit Wallet is a prepaid balance you can use only to purchase GrandLake Bus Transit tickets in the App. Not a bank account. No interest. No cash withdrawals. No transfers.
2. Wallet limits
- Top-up increment: $10 CAD
- Maximum wallet balance: $100 CAD
- Maximum top-ups per day: $100 CAD total
Limits may be adjusted to protect riders and prevent fraud.
3. Manual and auto top-ups
You may add funds manually. You may also enable auto top-up (if available), which may add $10 when your wallet balance is low, subject to daily limits. You can turn auto top-up off at any time.
4. Wallet use
Wallet balance can only be used for eligible in-app ticket purchases.
5. Ticket refunds
Unactivated tickets may be eligible for a refund within 2 hours of purchase. Tickets are non-refundable after activation.
Refund eligibility conditions:
- Ticket must be unactivated
- Request must be made within 2 hours of purchase
- Requests may be declined in cases of suspected fraud or policy abuse
6. Wallet top-up refunds
- Top-up refunds are issued only to the original payment method used for the top-up via Stripe’s refund process.
- Limit: 1 top-up refund per 30 days, unless operator-approved.
- Refunds may be declined in cases of suspected fraud, excessive disputes, or repeated abuse.
7. Chargebacks and disputes
If you file a chargeback/payment dispute, wallet features may be temporarily restricted while the issue is reviewed.
8. Contact
Refund requests and questions: Info@maplebridgesolutions.ca